Privacy policy

1. What we collect

• Contact details: your name, email, phone or WhatsApp number, address and country.
• Information about your situation that you choose to give us: your immigration history, education, work, language results, family members, documents you upload, and your answers in our forms, calculators and checks.
• Booking and payment details: the consultation you choose, the time, the amount paid and the payment method. Card payments are handled by our payment processors; we do not store your full card number.
• Your signature on agreements (for example, ticking the box to sign the Initial Consultation Agreement), with the date, time and internet address it was signed from.
• Website usage: pages visited and how you arrived (for example, from an ad or a social media post), using cookies and similar tools.

2. How we use it

• To give you immigration advice and services, prepare and submit applications, and communicate with you about your file.
• To book, confirm and remind you of consultations and meetings (by email and, if you give us a WhatsApp number, on WhatsApp).
• To send you what you ask for, such as your calculator report, and to follow up about it.
• To keep the records the CICC Code and the law require, and to bill and receive payments.
• To send news, tips and event invitations only if you opted in. You can unsubscribe at any time from any of those emails.

3. Who we share it with

• Government bodies when you ask us to apply for you: Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board, provincial nominee programs and others involved in your file.
• Schools and our admissions partner ImmiBuddy Inc., when you ask us to help with school admission.
• Service providers that run our systems for us, under confidentiality and security terms: hosting and database (Vercel, Supabase), email (Google Workspace, Resend, Brevo for newsletters), WhatsApp (360dialog and Meta), video meetings (Google Meet), payments (Stripe, Paystack, PayPal), e-signature (DocuSign) and AI tools that help our team sort and draft (Anthropic). Some of these providers may store information outside Canada, including in the United States.
• Authorities when the law requires it. We never sell your personal information.

4. AI and automated tools

We use AI tools to help our team summarise documents, sort messages and draft text. A licensed consultant reviews advice about your own case. Our website assistant and calculators give general information only, not advice on your case.

5. Security

Access to our systems needs a staff account with a password and a sign-in code. Your Client Portal is protected by a code sent to your email, and you only ever see your own file. Files are stored in your own protected folder.

6. How long we keep it

We keep client files for as long as the CICC Code and the law require after your file is closed. Enquiries that do not become files, and calculator reports, are kept for as long as needed to follow up, then deleted on request or when no longer needed.

7. Your choices and rights

• You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent, subject to legal and professional obligations.
• You can unsubscribe from newsletters at any time, and ask us at any time to stop sending you WhatsApp messages.

8. Cookies

Our website uses cookies to remember your choices and to measure visits. You can set your browser to refuse cookies or to tell you when they are used.

9. Changes

We may update this policy. The current version is always on this page, with the date it was last updated.

10. Contact

Questions or requests about your personal information: our privacy officer, Dr. Harrison Tighiri, RCIC-IRB (R713037), support@raeimmigration.com, +1 825 431 2277, RAE Immigration Consulting Inc., Calgary, Alberta. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.